Logistic Application

Responsibility

• Conducted a comprehensive analysis of vehicle fleet management, distribution networks, destination logistics, and internal operational processes to identify inefficiencies and opportunities for optimisation

• Designed and proposed the development of an Internal logistics operational Application aimed at streamlining vehicle tracking, distribution scheduling, destination management, and internal logistics coordination.

• Collaborated with cross-functional teams to gather detailed requirements, ensuring the application effectively addresses operational challenges and enhances process transparency.

• Implemented data-driven strategies to reduce customer complaints by improving delivery accuracy, communication channels, and issue resolution workflows within the logistics operations.

• Monitored key performance indicators (KPIs) related to fleet utilisation, delivery timeliness, and operational efficiency to inform continuous improvement initiatives.

Key Activities

• Led the requirements gathering and process mapping phases for an Internal logistics operational Application, which is projected to increase operational efficiency estimate by 65% upon implementation.

• Identified critical bottlenecks in vehicle utilisation and distribution planning, resulting in recommendations that improved fleet productivity estimate by 40%.

• Developed actionable insights that contributed to a 45% reduction in customer complaints through enhanced tracking and communication features integrated into the application design.

• Fostered collaboration between IT, logistics, and operations teams to ensure the application aligns with organisational objectives and regulatory compliance.

• Enabled data-driven decision-making by establishing comprehensive reporting frameworks within the proposed system, supporting ongoing operational optimisation.